Welcome to our Lodge

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Parking:  Please utilize the driveway for parking.  

Please take a moment and check the home for cleanliness, appropriate amount of bed linens and anything else that would make your stay better.  If anything isn’t up to your standards, please report any dissatisfaction with the rental within the first 2 hours to the management company.  

·  *** Refrigerator.  If your refrigerator feels warm, please make sure that the temperature is set in the MIDDLE.  If the freezer is cooling, there is not a problem, it just needs time to cool.  Please do not adjust the temperature.  The refrigerator may take longer to cool if it is overloaded with warm products.  To help the refrigerator cool off in a timely manner, we recommend putting warm drinks in an in an ice chest before. ***

·  Please treat our home like yours, with care and respect. Report any urgent maintenance issues immediately that require attention (including water leaks/running toilets).

·  Only Registered Guests & Registered Vehicles allowed on property.  Absolutely No Parties/Events.  Maximum occupancy strictly enforced.

·  Pets are NOT permitted in the rental or on the property.  As clearly stated in our listing, $1,000 Unauthorized Pet Fee.  This is non-refundable & non-negotiable.  NO EXCEPTIONS.

·  Quiet time is 11PM-9AM.  Please be mindful of your neighbors & keep the music down.  

·  Trash will be pulled from outside trash bins everyday. 

·  There is absolutely NO smoking or vaping permitted in the rental. This includes ALL types of smoking – cigarettes, cigars, vaping, hookah, etc. You may smoke outside ONLY and must dispose of your cigarette butts properly. You will lose 100% of your Damage Deposit should there be any smoking in home.  

·  No use of any illegal substances on the premises.

·  No downloading any copyrighted or illicit material on our Wifi.  

·  Please leave all furniture & decor in its proper place.  .

·  Please do not Tape anything to the walls as it will peel the paint.  No glitter or confetti.

·  Please NO FOOD or DRINK in bedrooms to prevent pest problems.

·  Please do not close AC vents.  If it’s too cold adjust the temperature from the thermostat.

·  Responsible adult supervision required at Pool Area.  Not responsible for accidents or injuries.  

·  Please do not touch pool equipment.  Pool is maintained by professionals and equipment is on a timer.  Should you touch the pool equipment and change settings, an automatic $500 Pool Repair Fee will be assessed and taken out of your Damage Deposit.  This is clearly indicated on our listed.

·  No Tents, RVs, ATVs, Golf Carts, Dirt Bikes, or any other unlicensed vehicles allowed in the Tierra Linda Subdivision (per HOA).  HOA - $250 a day fine to guests if not in compliance.

·  Help us maintain water pressure in our vacation homes by conserving water during your stay. 

·  You will be responsible for any damage to the rental property caused during your stay.  

·  Leave TV remotes in correct rooms.  Before departing, account for all TV Remotes in each room placing them in the correct bedroom on end table or coffee table in Living Room.  Leave TV setup how you found it when you arrived. A $100 Dish TV Reset Fee will be charged (and taken from Damage Deposit) should you unhook cable box and not return it to dish settings before checking out.  A $50 Remote Control Replacement/Reset Fee will be assessed for each lost TV/Satellite Remote Control.  

• In case of Emergency:  Dial 911

• In case of any home emergency, call property Manager.

Bella Vida & Chula Vista - For stays before 10/23, Call Shane- 830.591.9924

After 10/23, Call Zach 325.451.4521

Rustic Riviera - Call Concan VIP Property Management- 830.275.8670

Concan VIP, After Hours Emergency - Call Zack 325.451.4521

Text Concan VIP Property Management 24/7:  830.275.8670

 Please be respectful & leave the home the way you found it, less normal usage of course.

·  Please clean out refrigerator.  Dispose of any leftovers.  

·  Please wash and put away all used pots & pans. Load dishwasher, add dishwasher tab and START cycle if needed.  

·  If there is any unopened food that you do not wish to take home, feel free to leave it and our housekeeping staff will handle.

·  Clean up, sweep & pickup trash off the floors in all the rooms.  

·  Take all bagged trash to outside trash bin receptacle.  If the outside trash bins are full, you can leave the bagged trash inside the home.

·  Please clean grill/griddle if used and empty grease trap.

·  Make sure all furniture & décor is put back to where it was at arrival.  

·  Account for all TV Remotes in each room placing them in the correct room on end table or coffee table in Living Room.

·  Check all drawers, closets, showers, etc. for personal items. 

·  Leave all provided linens on beds & bath mats in bathrooms. 

·  Please log out of any tv streaming services on each TV. 

·  Please turn AC to 78°. Return all HVAC vents back to how you found them.

·  Double check for personal items.  

·  Turn off all the lights – inside & outside.  Lock all doors and windows.  

Cleaning crews start cleaning at 11 am. Please let management know if you are running late.

When rating us after your stay, please consider that VRBO’s/Google rating system is different than the classic hotel star rating system.  Under VRBO/Google Star Rating Standards, a 4 or 3 star review means your stay was less than satisfactory.  Reviews help improve search rankings!

We want to deliver a 5-star stay and we can’t help you after you leave.  We always want the opportunity to make your stay a great one!  Please let us know any problem you may encounter during your stay and we will do everything within our power to resolve it from the moment it’s reported.  

Airbnb/VRBO/Google rating system:

⭐️⭐️⭐️⭐️⭐️ Nice place!  Not perfection, but we were happy here & would stay here again!

⭐️⭐️⭐️⭐️ Several concerns during the stay & management would not address. 

⭐️⭐️⭐️ Major problems that should be fixed immediately. We would not stay here again.  

⭐️⭐️ Shut this place down immediately. Should not be listed.  

⭐️ Health Hazard.  This place should not exist.